Shipping Policy

General Shipping Overview
This Shipping Policy applies to all orders placed on our official skincare and haircare website for global customers. We provide consistent and standardized shipping services for all regions worldwide, ensuring every customer enjoys a stable, transparent and reliable delivery experience. All shipping arrangements strictly follow official website service standards with no regional discrimination.
Order Processing & Dispatch
All successfully paid orders will be processed and prepared for dispatch within our standard processing window. We arrange package sorting, quality inspection and logistics handover in an efficient manner to ensure every qualified order enters the delivery process as quickly as possible. All orders are processed in the chronological order of payment confirmation.
Global Delivery Timeframe
We adopt unified global delivery standards for all international shipments. After order dispatch, standard delivery takes a unified shipping timeframe for all global destinations. Actual delivery progress may be slightly affected by local customs clearance procedures, regional logistics operational efficiency and uncontrollable environmental factors.
Free Worldwide Shipping Service
We offer permanent free worldwide shipping for all orders on our website. There are no minimum purchase requirements, no shipping surcharges and no hidden logistics fees for any orders. All customers from global regions can enjoy this inclusive shipping benefit without additional costs.
Currency Standard for All Orders
All product pricing, order settlement and service charging on our official website adopts unified United States Dollar currency standard. All promotional discounts, order amounts and subsequent refund settlements are calculated and processed in the unified currency to ensure consistent and transparent transaction standards for global users.
Customs & International Transportation
All international shipments comply with local customs regulations and global logistics transportation standards. Customers are responsible for complying with local commodity entry rules in their respective regions. We guarantee complete and compliant shipping document submission to support smooth customs clearance and stable transportation of all packages.
Shipping Exception Handling
In case of rare shipping exceptions including logistics delay, package detention or transportation abnormality, our team will actively track the shipment status and provide timely follow-up solutions. We maintain smooth communication channels to assist customers in handling various shipping-related issues and safeguarding legitimate shopping rights.
Return Shipping Related Rules
Our website supports long-term return service for eligible products. All return applications must comply with our official Refund Policy and after-sales regulations. Return shipping arrangements will be uniformly guided and processed by our customer service team based on different after-sales scenarios.
Refund Processing Timeline
Once returned products are received, inspected and verified to meet after-sales qualification standards, we will complete internal review and initiate official refund procedures. All refunds will be returned via the original payment channel, with the final arrival time subject to the processing rules of corresponding payment platforms and financial institutions.
Policy Update & Interpretation
We reserve the right to update and optimize this Shipping Policy according to service upgrades and operational adjustments. The latest policy content will be publicly displayed on the official website. Continued use of our website and shipping services indicates full recognition and acceptance of the latest policy terms.
Shipping Consultation Support
Customers who have inquiries about order processing status, shipping progress, delivery standards and related policy details can contact our official customer support team at any time. We provide professional and accurate interpretation and guidance for all shipping-related questions.