FAQ

Frequently Asked Questions

Product & Shopping Common Questions

What are the main ingredients of your products? +
All our daily care products adopt mild and safe raw materials, without irritating chemical additives. Most items are skin-friendly, suitable for daily long-term use, and meet international safety use standards.
Who are your products suitable for? +
Our products are suitable for most adults with normal skin and daily use needs. People with sensitive physical conditions can test a small amount before formal use to ensure comfortable use experience.
How to correctly use these daily products? +
Please follow the usage steps marked on the product packaging. Use in proper dosage according to personal demand, stick to regular use to get better using effect, and keep sealed after opening.
What is the shelf life of your goods? +
Unopened products have a long standard shelf life, and the specific valid period is clearly printed on the outer package. It is recommended to finish using within the best use period after opening.
Do you have different capacity and size options? +
We provide multiple capacity and packaging sizes for most products, including portable travel size and family large capacity size, you can choose according to your daily use frequency and usage scene.
How long will it take to ship and receive goods? +
We arrange shipment within 1 to 3 working days after successful payment. The overall delivery time is about 6 to 12 working days according to different destination areas, all orders enjoy free shipping service.
Do I need to pay extra shipping fee and tariff? +
All products in our store offer free shipping service, and we will bear all related tariffs. Customers do not need to pay any additional hidden fees after paying the product price in USD.
What is your return and refund policy? +
We support return application within 60 days after you receive the goods. After we confirm receiving the returned items, the refund will be completed within 5 to 10 working days, please check your account balance patiently.
Are there regular discount activities and coupons? +
We will launch regular seasonal discount activities all year round, with large discount range. You can pay attention to the homepage activity area to get the latest preferential information and exclusive discount benefits.

Product Effect & Daily Use Guide

Are there any usage taboos for the products? +
Please avoid contacting with eyes and oral cavity during use. Stop using immediately once you feel uncomfortable, and clean the contact part with clean water in time. Keep away from high temperature and direct sunlight for storage.
Support bulk purchase and wholesale order? +
We support personal retail order and large batch wholesale purchase at the same time. More favorable price policies can be obtained for bulk orders, you can send relevant demands through official contact channels.