Refund Policy

Policy Overview
This Refund Policy governs all refund and return-related procedures for all skincare and haircare orders placed through our official website. We strive to provide a fair, transparent and customer-friendly shopping experience for every global user. This policy applies to all website visitors and customers who purchase our products.
Eligibility for Returns and Refunds
We accept return and refund requests for products that remain unopened, unused, intact and in original packaging conditions. Qualified product condition ensures resaleable status and validates customer return applications. Products that are damaged due to improper personal use, opened for long-term usage or altered in packaging are not eligible for return or refund service.
Defective and Damaged Product Handling
If customers receive defective products, incorrect items, incomplete parcels or goods damaged during logistics transportation, we provide free return, exchange or full refund services after effective verification. Customers are required to provide valid picture or video proof of product problems to assist us in confirming the actual situation and completing after-sales processing.
Promotional Item Refund Rules
All products purchased during seasonal discount activities follow the same standard refund regulations. Discounted items are eligible for refund and return services under qualified product conditions. No additional restrictions will be imposed on promotional orders, ensuring equal after-sales rights for all customers.
Refund Processing Procedure
Customers need to contact our official customer support team to initiate return and refund applications. After receiving and verifying valid application information and product proof, we will guide customers to complete subsequent return procedures. Once returned goods are received and inspected, we will initiate the corresponding refund process to the original payment channel.
Shipping Fee Refund Regulation
Our website provides permanent free worldwide shipping services for all orders. Standard shipping fees will not be generated for customer orders under normal circumstances. For eligible returns caused by official or logistics-side problems, we undertake the corresponding return shipping cost.
Non-Refundable Situations
Refund applications will not be approved for products damaged by personal misuse, improper storage, artificial scratching and secondary damage. Products that have been opened, partially used or lost original packaging accessories do not support return and refund. We also reject unreasonable refund applications that do not conform to official policy specifications.
Refund Method and Cycle
All approved refunds will be returned through the original payment method used for order placement. The specific arrival time of the refund depends on the processing rules of different payment platforms and banks. We will complete internal processing procedures in a timely manner to ensure customers receive funds as soon as possible.
Policy Update Right
We reserve the right to adjust and update the content of this Refund Policy according to service optimization and industry standard changes. Updated policy content will be displayed on the official website page. Continuous use of website shopping services represents recognition and acceptance of the latest policy terms.
Support Contact
For any consultation and application requirements regarding return and refund services, customers can contact our professional customer support team through the official website channel. We will provide standardized processing solutions and professional after-sales guidance for each user.